News

Customer Announcement; COVID-19 Coronavirus

08/04/2020

CUSTOMER ANNOUNCEMENT

COVID-19 CORONAVIRUS

Following the Prime Minister’s statement on Monday 23rd March, and having sought Home Office clarification on Tuesday as to whether we could continue to operate in line with Government guidelines, we opened our premises on Wednesday 25th March to fulfil essential existing customer requirements. We have now completed this process, and as a result our Makeover Centre branches were temporarily closed on Friday 27th March until further notice.

We apologise for any disruption that this may cause but we have a duty of care to the safety, wellbeing and health of our colleagues and acknowledge that the majority of you, our customers, have also taken the decision to safeguard the wider community.

Please note that messages to info@themakeovercentre.com and our Enquiry Form will be monitored if you need to get in touch with us, however our sample service is temporarily suspended until further notice.

Thank you for your continued support during what is a difficult time for us all. We will be back to work as soon as possible; in the meantime, we are sending best wishes to our customers and their loved ones.

Hoping you all stay healthy and safe,

From everyone at The Makeover Centre.

COVID-19 Coronavirus - IMPORTANT UPDATE

30/03/2020

30th March 2020

CUSTOMER ANNOUNCEMENT: COVID-19 CORONAVIRUS


Following the Prime Minister’s statement on Monday 23rd March, and having sought Home Office clarification on Tuesday as to whether we could continue to operate in line with Government guidelines, we opened our premises on Wednesday 25th March to fulfil essential existing customer requirements. We have now completed this process, and as a result our Makeover Centre branches are now temporarily closed until further notice.


We apologise for any disruption that this may cause but we have a duty of care to the safety, wellbeing and health of our colleagues and acknowledge that the majority of you, our customers, have also taken the decision to safeguard the wider community.


Please note that messages to info@themakeovercentre.com and our Enquiry Form will be monitored if you need to get in touch with us, however our sample service is temporarily suspended until further notice.

Thank you for your continued support during what is a difficult time for us all. We will be back to work as soon as possible; in the meantime, we are sending best wishes to our customers and their loved ones.


Hoping you all stay healthy and safe, From everyone at The Makeover Centre.

COVID-19 Coronavirus - OPEN FOR BUSINESS

25/03/2020

25th March 2020

COVID-19 CORONAVIRUS

OPEN FOR BUSINESS

Dear Supplier / Customer,

Following the Prime Minister’s announcement on Monday evening (23rd March), we took the decision to close all Makeover Centre branches and offices whilst we sought urgent clarification from the UK Government about how we could operate our business within the Government guidelines.

The Government have now confirmed that construction sites should remain open, as should supporting distribution businesses. We will therefore be re-opening all Makeover Centre branches, warehouses and offices with immediate effect from Wednesday 25th March.

We have been asked why we are re-opening our business; quite simply, we want to play our part in helping the country to overcome this crisis and we are therefore committed to positive actions to support colleagues and customers in this collective effort.

Manufacturing has been specifically highlighted as a process that must continue, and as such suppliers to the construction industry are seen as an essential part of the supply chain. The products we supply help to support national infrastructure including schools, public transport, the NHS and the food industry, and have a vital role to play in supporting self-employed contractor’s livelihoods as well as those of our staff.

We understand that some of our customers are under real pressure, receiving urgent and vital orders destined for the NHS and care homes, and it is our duty and responsibility to ensure that you are able to receive our products to meet these requirements.

For those customers who were expecting deliveries yesterday (24th March) a member of the Makeover Centre team will contact you as soon as possible - if they haven’t already done so - to check if deliveries are still required.

Above all, the safety, wellbeing and health of our colleagues and customers has to come first. Therefore we are introducing further social distancing and hygiene measures widely across our business, constantly reviewing Government advice, and will be issuing regular updates as needed.

Thank you for your understanding and continued support during what is a difficult trading environment for us all. We apologise for any disruption you may have experienced, and wish for you to stay safe during this period.


Yours sincerely,

John Bagshaw.

Managing Director


COVID-19 Coronavirus Statement Update

24/03/2020

24th March 2020

COVID-19 CORONAVIRUS

Dear Supplier / Customer,

As you will be aware, there are many changes happening at incredible speed that are affecting business and everyday life as a result of the COVID-19 Coronavirus. We have been working very hard to keep up with the pace of the changes and above all, protect our people and customers, their families and livelihoods, and our business.

Following the Prime Minister’s announcement on Monday evening (23rd March) we have taken the decision to close all Makeover Centre branches and offices. This closure will be in effect for 24 hours on Tuesday 24th March whilst we seek urgent clarification from the UK Government about how we can operate our business within the Government guidelines.

We want to play our part in helping the country to overcome this crisis. We have been doing this by taking steps to protect our people from the risk of the virus in accordance with Government guidelines. We also do this by helping our customers to provide essential maintenance of homes and public buildings, helping self-employed customers stay in business and by providing essential livelihoods for all our colleagues.

As you will appreciate this is a very difficult decision. Above all, safety, wellbeing and health has to come first. We apologise sincerely for any disruption this may cause you, and thank you for your understanding and continued support during these challenging circumstances.


We will be providing a further update regarding this situation as soon as we are able to.

Yours sincerely,

John Bagshaw.

Managing Director


COVID-19 Coronavirus Statement

20/03/2020

Dear Customer

I would like to update you on the actions we are taking to protect our customers, colleagues and suppliers during the Coronavirus outbreak.

As always our primary focus is the health and well-being of people. We are closely following the guidance issued by the Government, Public Health England and the World Health Organisation to minimise risk, and we aim to maintain our business operations and support our customers in a sustainable way throughout this period of disruption, taking mitigating actions where we can.

Our colleagues have been briefed on the key points and good practice in response to the situation, and this includes the importance of proper hygiene routines, respect of social distancing, and how and when to self-isolate. Working flexibly is a key component in our plans, and face-to-face meetings have been replaced by electronic formats.

Customer Service

I would like to reassure you that we are open for business as usual, and that our robust and diverse supply chain means that we are well equipped to meet business demand. We are in regular contact with our key suppliers, who are confident that they can continue to supply us with materials. This, combined with our extensive stockholding, will ensure that we meet the requirements of our customers and that we continue to deliver a first class service.

Placing Orders

Our trade counters and sales offices are fully staffed and operating to their usual opening hours. Collections can still be made as required, whilst mutually respecting social distancing and hygiene guidance.

Our website remains fully operational for online ordering 24/7. If you are not already registered to access this service, please visit www.makeovercentre.co.uk/registration

Deliveries

Delivery schedules are unaffected. Our delivery drivers have been issued with a strict policy regarding hygiene,

social distancing and entering premises, and we can assure you that we are adopting Government guidance when making a delivery to you.

Accounts Departments

Our Credit Control, Purchase Ledger and other associated departments are also fully staffed and available to help you with any requests or transactions during normal business hours.

Further Information

Should you require any further information please feel free to contact your local Branch Manager on the number below, and they will be happy to assist:

Cardiff Martin Reynolds 07525 672438

Enfield Peter Pullen 07525 672932

Chatham Vicky Nash 07802 171058

Thurrock Tony Pellett 07876 477101

Cheadle Hulme Steven Charnock 07713 386301

Woodford Green Paul Hollingshead 07850 605716

Croydon Joao Guerra 07525 478340

We all have a responsibility to reduce risks around the spread of the virus, and therefore ask that anyone visiting our sites respects the social distancing guidelines in place and observes good hygiene practices, particularly in regards to handwashing (or equivalent antiviral cleansing) both immediately prior to, and subsequent to, any visit; irrespective of any person-to-person contact.

I would appreciate it if you could please share this information with your team(s).

Thank you for your understanding and continued support during these challenging circumstances.

Regards

John Bagshaw

Managing Director

The Makeover Centre

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